We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (17)
4 Stars (5)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
Hair is very pleasant to the touch, beautiful color. all match the description. thank you for the gift, very pleased to receive the parcel)
fast shipping. hair good for the price. good be more
Simply beautiful beautiful hair and color Is lighter in person and in the sun very beautiful
Very good product presentation and first looks quality nice!!!! Will buy and very fast delivery.
Very quality nice Thanks
Very good thanks
Very happy with the quality of this hair, will definitely purchase again from this store.
High quality product, exactly as described, superfast delivery arrived in Italy in just 6 days. Advice the store, For me 5 stars
Feels good will see
i have say thank you, dear store for a very well job! Hair come to me, and they are very well
Best hair I have ordered on Ali Express Fast delivery and great customer service.
Overall experience hair is great so far . Haven’t installed hair just yet . Was expecting hair to be a bit lighter then I received but it’s still looks good . Little to No tangles so far and it’s very soft . Shipping was very fast and communication with shining stars team was just as fast . Overall I bought 3 bundles and a closure ( this order I needed just one more bundle ) hair is a bit thin at the I recommend to buy an extra bundle than normal .
So far I have made 2 wigs using this hair and I have another order on the way, the hair was true to length and good thickness for being lighter hair, took colour well and ribbon curls beautifully. A tiny bit of shedding at first but after the hair is washed the shedding is less
Love the hair it's very beautiful and the Order came in tme too thanks
Hair was great. Seller, Ellen’s communication was good. I would order colored hair from her again. It’s hard to find colored bundles and these were great
Funny fast shipping and communication store very likable.
Very fast shipping to Europe. The hair is soft and the hair color is exactly as described. Good quality! Very nice communication and helpful. Thank you so much for taking the time to answer all the questions.
Very good quality but l expedition is very slow
Fantastic store and fantastic hair
Normal hair, there are black, but it is not critical, corresponding to the selected color, came to Novorossiyska very quickly
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