We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (13)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
Very good product, good quality
Free was very fast J. Like hair color. Hair soft and silky
Very satisfied with my order! The hair is beautiful and silky. I love them !
At the top as usual this is the second time I order and I am always satisfied! Very good communication with store It is adorable!
I purchased from this store previously, and as expected, the hair came fast and is very soft. However, I haven't install it as yet.
This hair is amazing I do plan on buying from this hair vendor aging first the hair is very very affordable and nice quality for cheap prices I haven't installed the hair yet but when I do I will update this the communication was Fantastic like for real!!! They let me know where my package was at all time and a lot more there is no shedding this is my first time ever getting deep wave hair and so far I'm loving it the hair did come wit a funny smell but i did wash it
I am in love with my hair!! It is a described, hair is thick and no shedding noted. I cant wait to have it installed. Seller's communication was professional all the way and shipping timing was short less than a week. I will definitely be ordering again.
Literally came in like 3/4 days so fast, more on the side of kinky curls but the hair is nice.
The hair is beautiful very soft and has no shading. Thanks for my gift included in the package. Will definitely order again.
The store is amazing. She contacted me frequently to ensure that everything was ok. I ordered on Monday morning and she sent it the same exact day and I was able to receive the in 3days. When it arrived she contacted me to ensure I had actually received the hair. The hair is lovely, very thick bundles and extremely good for the price. The only issue I have is that it is a little dark - like colour 1 so I had to dye my frontal to match. Thanks so much and I will 100% be buying from you again. Thank you!
nice but too short
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